I’m a Virtual Assistant specializing in providing a quality Customer Support Service.

If you are looking for someone to manage your Customer Service Support Desk, look no further.

For 9 years up to 2009 I was working for an international financial institution providing high level customer support, initially to the UK market (including a wide variety of nationalities) and then to a wider European market.

Since 2009 I have been actively involved in internet marketing. My main focus has been managing customer support desks, dealing with refunds, cancellations, product queries and other general enquiries typical to a support desk.

These queries are dealt with via email, Kayako support suite and osTicket. With my experience I’m confident I can manage other support software.

I honestly get great satisfaction from solving customers’ queries, and my personal clients and their customers have indicated their satisfaction with the level of support I provide.

Honesty is an important aspect for me as far as customer support is concerned.

With that in mind, let me say up front, I don’t personally do SEO, link building, forum posting, article writing, etc. If you require these services as part of a package, I have experience of managing projects and I will manage outsourcers.

But again I stress, Customer Support is my strength, my expertise and my main focus. I’m good, very good, at working with customers.

I genuinely care about providing a high level of customer service and I’m sure I could contribute much to your Support Desk.

My fees are open to negotiation and take into consideration the level of support required.

For more details I can be contacted via:

• Skype (john-a-coates)
• my own Support Desk ( http://john-coates.com/support/  )
• preferably by mail – john(at)john-coates.com

I look forward to an opportunity to work with you.

John